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Partner FAQs

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When can organizational partners shop?

The distribution center is open different hours for different donation types.  No appointment is needed, but you must be a current and registered partner to receive donations:

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Facebook and Pallet Donation PICK UP ONLY:

Go to BACK DOOR for Pickup

Tuesday 12-7

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Facebook & Pallet Donations and "shopping area" is open:

ENTER IN FRONT DOORS

Wednesday 10-5

Thursday 10-5

Friday 9-12

Saturday 9-12

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(updated 7/27/25)

These hours are subject to change at any time, depending on coverage so please check here for updated hours before you come in.

Are there Distribution Center rules?

Distribution Center donations are only accessible to our current nonprofit and organizational partners and their designated staff and volunteers. Clients and voucher recipients may not come to the Distribution Center.
 

  • There should be no more than 2 adult shoppers from your organization.  At least ONE person must be on the approved Distribution Center Visitors (ADCV) list and have a HEART-issued ID. No clients are allowed in the Distribution Center.
     

  • No pets should be brought into the distribution center unless they are a certified service animal. The center is often busy with forklift and pallet jack traffic and there can be dangerous materials on the floor (broken glass, chemicals, nails.)  This is for the safety of the pet, our volunteers and our staff.
     

  • Administrative fees for the donations received should be paid for and picked up the day of shopping (we accept cash, check or credit cards)
     

  • All donations from HEART Response Ministry are provided under IRS Tax Code 170(e)(3) and may not be sold, traded, or used for personal benefit or fundraising. Items must be used directly by your organization to support your charitable programs or to serve those in need.  If we find your organization is in violation of this tax code, HEART will immediately revoke membership with your organization and your organization will not be allowed to reapply.

Is there any kind of administrative fee?

HEART pays an administrative fee to receive most of our donations.  We often charge a small administrative fee on our donations out to partners.  This helps cover expenses and keeps us running.

We accept all major credit cards and contactless payment methods, cash and checks.

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